FirstContact!™ is a web-based contact management system that revolutionizes the business of collecting, storing, retrieving, and most importantly, leveraging the raw contact information that is so critical to business prosperity. Through the use of a uniquely simple GUI and innovative integrated database system, this browser-based software empowers even the most casual business user to create, implement, and manage the most sophisticated web-form-based marketing projects and events.



FirstContact!™'s Information Center facilitates real-time collection and categorization of critical contact/response information and activity from numerous data sources and origins.

Benefits

• Increase event participation, admission candidate response and enrollment rates, donation rates.
• Yield more and accurate information.
• Improve contact response times.
• Enhance the effectiveness of business communication

Features

• Quickly build numerous campaign, registration, and contact forms to collect and manage all types of valuable information.
• No per-form fees.
• No special training or programming skills required.

Examples

• Perform focus analyses, surveys, campaigns, and promotions with greater ease and accuracy.
• Facilitate online giving and pledging.
• Solicit physical plant and IT infrastructure online inquiries and service requests
• Learn more about your shoppers' likes, dislikes, and buying habits.
• Make event calendars, schedules, deadlines, and open house information accessible to partners and customers.

FirstContact!™'s centralized database accomodates unlimited storage and flexible retrieval of contacts, responses, and other historical contact activity.

Benefits

• Eliminate lost requests.
• Instantly access real-time contact information from anywhere in the world.
• Browser-based fingertip access to real-time data instantly from anywhere in the world.

Features

• Identically accessed from a Windows, Mac, or Unix platform.
• No special training.
• Integrates with resident applications and databases, such as Excel, Access, FileMaker, SQL, Blackbaud, and others.

Examples

• Quickly retrieve historical purchase and inquiry information.
• Integrate manual contact information from site visits, fairs, and media advertising into the central database.
• Search for merchandise sales and closeouts.
• Permit searchable class news, articles, events, and schedules for admission candidates.
• Access merchandise availability or order processing status/history.
• Access IT infrastructure service requests, inventory, and deployment information.
• Access payables and receivables information.

Benefits

• Reduce mailing costs.
• Realize more effective partner and customer follow-up.
• Eliminate mailing costs.
• Send instant announcements.

Features

• One touch mass e-mail to one or 1000s of result group database searches.
• No per e-mail fees.

Examples

• Facilitate more effective follow-up to merchandise inquiries.
• Take advantage of online resources to announce sales, closeouts, promotions, or new products.
• Advertise upcoming events, schedules, and other activities.
• Take advantage of online resources to announce special events, open house, and other activities.